Thanks to their hard work and focus on their patients, MPP Infusion teammates had a response rate of 83% to their recent patient satisfaction survey. Receiving feedback from patients and learning the infusion facilities’ strengths and areas of improvement drove the desire to have as many patients complete the survey as was possible.
“Our primary goal was to increase the response rate for the patient survey from when they took it at the beginning of 2015 to the survey at end of the year. We also wanted at least 50% of surveys returned so we could get not only statistically significant results, but have our finger on the pulse of our patients’ opinions,” said Infusion Senior Director of Corporate Operations Lisa Yoakum.
They successfully completed both goals with the Infusion Center of Denver increasing their response rate from 52% to 96% and the Infusion Center of Dallas increasing their rate from 6% in the first quarter of 2015 to 76% in the fourth quarter of 2015.
Overall, the MPP Infusion satisfaction rating was 4.68 out of 5.0, which is an excellent rating. The results of location specific surveys will be shared with each facilities’ staff to improve the service that all MPP Infusion staff provides to patients.